. Reply. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Location. Basically it sends power back up the TV aerial to power the amplifier up above. Please help. The second two black cables are from a satellite dish, used by. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Just had the Hub 3 delivered for Quickstart. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See where this Helpful Answer was posted. My Virgin Media App. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Phone. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 4. They can arrange for an engineer to come to the property to complete the installation. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. If it is a loose cable only, you will need one of these to connect the Quickstart cable. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Hey @Kaj_Barylka, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The proper and safe way is to call for technician visits to disconnect and reconnect. You can also identify a split socket looking at the side. We have tried plugging it into the only box we found it would fit but no luck. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. How about using a 10m RJ11 to RJ11 telephone cable. My previous sky microfilter attached here. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Search ISP News. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The cable could be hidden within, or behind, furniture. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. 0 Kudos Reply. If you really need to take them off, just use a screwdriver to unscrew the screws. Browse Virgin Media Virgin Media Community. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Should’ve checked this before I ordered. 1. Luckily, most newer computers have one already. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. Mobile Your Account. Got my virgin media self install kit but I don't have a virgin socket. Admittedly these will make more sense if you already have a basic. 1 ACCEPTED SOLUTION. You need to go outside and locate the brown or grey omnibox on the wall. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. In response to goslow. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There’s even no BT wall socket. Armed with this knowledge, homeowners will be able to. RedTomato said: I removed my Virgin cable about a month ago. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Tudor. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. The cable could be hidden within, or behind, furniture. House on renovation at the moment and electric rewire is done. Hello, I've just recieved our VM hub5 and unable to. If I couldn't get the proper wall socket, the internet is not going to be set up su. Failing this. Check service status. Browse Virgin Media Virgin Media Community. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I'm a Very Insightful Person, I'm here to share knowledge, I don't. . The new ones are just screws, the old style Telewest ones are like star shaped head. The cable could be hidden within, or behind, furniture. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Unscrew the lid off the big box and provide a photo of what is inside. Virgin wall socket Tashamegan. Kath_F. I don't have an outside box at all. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Browse Virgin Media Virgin Media Community. Mark as New; Bookmark this message; Subscribe to this message; Mute;. 0 Kudos. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Vonage 2nd line. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. These are the parts I could find, they were screwed into the end on the coaxial cable. Sign in . Options. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Networking and WiFi. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. on 21-02-2023 19:59. But its still failing to get any connection (i think i. You can also check for a loose cable as not all properties have a socket. I have received my quick start-up kit. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. It doesn’t look like I can connect to ‘the wall socket’. No, the ethernet cable is for a wired device if you have one. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Bits and bytes. Virgin Media don’t do any Fibre connections to inside the house. Don’t plug the power cable into a plug socket yet. But I have no Virgin Media Wall socket in my house. Awful first impressions of Virgin Media. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. 9 to th. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Sometimes there is no wall box, just a trailing cable. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Tudor. 9. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. No virgin media wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. This video will show you how to install a Virgin Media extension cable. 168. Try that and see if you can connect. 1 ACCEPTED SOLUTION. just moved in, can see the brown cable coming in from outside but there's no VM. on 27-01-2023 17:22. If you can get Quickstart, you can choose one of two delivery options. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Up to 3 WiFi Pods if needed. There must have been a previous installation or you would not have been offered a self install. on 17-09-2022 22:50. 2. All the wall. Especially big thanks to the engineer, Mr. QuickStart, set up and connections. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Teki, Mar 28, 2020. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. The problem is the Hub is in my Study and the - 4964746. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Manage Your Account. I don’t it is fibre cable. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. I'll send you a PM now to book this in. on 22-10-2022 20:58. There are multiple different branded wall boxes inside our flat but none. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Re: cable not fitting wall. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You need to go outside and locate the brown or grey omnibox on the wall. Thank you for your post and welcome to the community. VM will usually only supply a Quickstart to a property that had VM previously. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Trouble shooter. Just make sure you definately don't need it, or won't be needing it again. My Virgin Media App. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Options. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Virgin Mobile. However the wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Measuring a compact 230x153x55mm and weighing 1. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Phone Switchover. Forum; Apps. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Available with M50 broadband or faster. Just make sure you definately don't need it, or won't be needing it again. Looks like the cable is possibly there but not connected. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Back a step. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Virgin Mobile. If you have been given a Quickstart pack, but. Hi there I moved house with my family and we wanted to move to Virgin Media. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. The cable on the right looks like is for a Freeview TV antenna. u just run a long cable from the box inside to whatever room u want. That is the correct fitting, it should push on unless its too loose inside the large housing. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. The wall box may be branded with the logos of an old cable TV company (not VM). I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The block box on second picture is an amplifier for terrestrial TV. It is surface clipped usually. £8p/m extra or included with Gig1 or Volt. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on a domestic hub you look at the values thus. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. TV box - 15 mins. If there is one you need to trace it back to the wallbox outside where it will connect to a. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. provided, I shall give them a call tomorrow. Can you help? - 5401771. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 15-02-2022 10:03. . Please help. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. In the worst case that might be compensation to a neighbour for their loss of service. )In this video, I am showing the sta. Virgin Fibre Areas only. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Hi everyone, I moved to a new flat. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Networking and WiFi. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Don’t plug the power cable into a plug socket yet. virgin media internal wall box. As part of this to make sure it is a. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Go to solution. Virgin Media; My Virgin Media; Shop; Help;. Forum TeamRe: How to book an engineer. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. We need to remove the box inside aswell to decorate. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Wall Socket. Virgin Media; My Virgin Media; Shop; Help;. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. - 5156775. Apparently the connection from there’s been cut off. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Call the Pre-installation and delivery team on 0800 052 1734. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Short. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. Browse Virgin Media Virgin Media Community. This hole will typically be up to 1cm in diameter and often positioned near your front door. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. Switched On. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Joining in Options. Feb 22, 2022. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. both appear. Manage Your Account. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. Tudor. 168. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Tried looking but can't see a way to book an engineer for this? Thanks. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Customer since 1993. Virgin Media: TiVo® service. Subscribe to RSS Feed; Mark Topic as New;. Chris. Hi Virgin Media, I'm also having the exact same problem. Virgin will not remove them. It does not seem feasible or plausible to bury a Virgin Media. Broadband and TV deals. • Check the connection is tightly connected, it will make a 'click' noise. Connections to Virgin Media equipment are clearly marked in both cases. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. I can’t find a wall socket anywhere that matches those indicated by virgin. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. on 15-02-2022 10:03. The cables from the external box lead to a Bt open reach socket and a blank socket. Explain what needs to be done and book an engineer visit. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. 12-10-2022 18:51 - edited 12-10-2022 18:59. On your installation day, your engineer will arrive in a. Or wait here a day or two for a VM Mod to pick this up. Rich says: August 9, 2022 at 5:55 pm. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. log into hub3 - 192. we’ve just moved in to our new house. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos Reply. screw the master socket back to the wall. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Go to virginmedia. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Account - Mobile. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. It works fine and my router (which is the black box in Picture 2),. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. I don't work for Virgin Media. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. . Sign in . Also there will be an external, often brown, omnibox. Kain, regarding your question: I am looking to: 1. Phone line - 5 mins. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. which will give you a general idea of VM fixtures and fittings. to be phone lines. The engineer will bring everything needed to install your Virgin Media services on your chosen day. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If possible, I would like to get rid of this rather ugly white. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. I’ve had a look for the brown box outside the place i just moved in. Get the Hub ready by connecting the wires. The Openreach sockets do not work for Virgin Media. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I need to plug the isolator cable into the Virgin Media wall socket. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Engineer visit. Damaged Wall socket. We have tried plugging it into the only box we found it would fit but no luck. How deep should Virgin Media cables be? 1 to 6 inches. . Thank you. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. Connect the Hub’s power cable with the blue tab. My previous sky microfilter attached here. ) The hub will be in here too. Jack14102. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband. 0. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. RedTomato said: I removed my Virgin cable about a month ago. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media Quickstart set up. I unscrewed it and there is a male isolator inside the box.